CASE AND CLAIM MANAGEMENT

ATTENTIVE, EFFICIENT and PROFESSIONAL SERVICE...

INTRODUCTION

It is a kind of problem solving method between members in agent network organizations under INO Networks Group. Case and Claim management process is prepared by INO Networks Group expertise and various aspects are taken into consideration for smooth dispute handling and fair solutions.

“Case and Claim Management Process” designed in three categories which are specified in our guideline in a detailed way at "Members Only Area". Please note that all problems arising between members will be handled as explained in there. All member agents must follow indicated instructions and steps meticulously.

It is totally free of charge service of INO Networks Group and any decision given by the network management is binding for both parties. The network management has reserved right to modify and revise the clauses any time without further notification.

THE PURPOSE OF CASE AND CLAIM MANAGEMENT

INO Networks Group aim to provide safe environment to its members with all aspects. Our members can be sure that they will be supported by their network management fully in any case in professional approach.

PRIOR TO TAKE ACTION AGAINST YOUR PARTNER  

Opening a claim is a serious action against your partner. It may cause membership termination and/or being black listed for any party including claimant based on provided information by both parties. It is recommended that prior to open a claim, you should email at least three reminders to your partner for our reasonable intervention and you can insert our email address as CC to your final reminder message and then if there is no comment which lead to satisfactory solution by the blamed member, the network management will intervene to the subject and guide the claimant to open a claim.

NETWORK MANAGEMENT INTERVENTION

The network management has reserved right to intervene to any “SUBJECT” at "ANYTIME" without prior notification. All members have responsible to share required informations with the network management on timely manner in claims. The intervention may be cancelled by both dealing parties written request if there is nothing which affects other members’ business and safety directly.

CLAIM TYPES

There are three types of claim in "Case and Claim Management Service". Claims are classified to clarify the process and create handling route according to the nature of the subjects. No claim is accepted without filling and emailing corcerned form to the network management. However, it does not mean that your claim is accepted.

1) Claim For Unpaid Invoice

2) Claim For Performance

3) Claim For Arbitration

"Case and Claim Management" guideline is provided ONLY to member agents together with INO Global Protection details in "Members Only Area". You can log in and download the file from OPCA "File Management System".